BAD SERVICE

Got to the store and wanted to replace my card as it got lost, they told me to stand in a queue, after waiting for about 15min they told me I should go to some lady she will help me. I waited for her and that took about 15-20 min. The most shocking part is that the store only has one phone, she then helped a lady that came after me and said sorry it's a mistake. I then got the card finally, I also wanted to purchase a phone, no one attended to me. I waited for another 10-15 prior to someone coming to me, the staff was standing around the till and chit chatting which I feel is very ridiculous. I am embarrassed by the level of service that I got from this store and promise never to set foot here again.