Bad service

On the 2nd of nov i visited foschini eastgate. I purchased a few items for a tombstone unveiling held in rustenburg . In the morning I realised the earrings i bought are not there, upon checking my receipt i saw the item i bought was scanned twice ( earrings were not billed). I called in the morning from rustenburg to complain and i was told to come instore. I demanded my petrol money, firstly my trip was cut short due to incompetence. The manager told me point blank that im not gonna get any petrol refund. Soi must suffer from someone's incompetence Tfg is bad shame! First it was exact stores now foschini!!!!!!!! Train your staff