BAD SERVICE

You know how I love the TFG but it's the worst retail shops ever, their system, customer service and staff always BAD, on the 1st of September 2018, I went to sportscene in Westgate Mall JHB West to pay my account, only to find out that their card machine had a problem, so I couldn't swipe, fine .. so I told them I'm in the hurry I can't go to withdraw money and come pay or neither go to any TFG due to time, because it's inconvenient for me to carry cash, so I was told there's a grace period I don't have to worry.. I paid the following day at the same mall at Foschini in a dusty shop where the store was not tiled, dust was everywhere, I mean you are a clothing store why would you put clothes where there's no tiles huh? Obviously the clothes will be dirty, I understand you moved the store but couldn't you wait for the store to be in a proper condition,did you think of customers who are allegic to dust?? I don't think so, because you only think of your profits not the people who bring that profits which is the customers..BOOM I receive a statement I was charged R101.66 for late fee , I so hate this store, I will pay off the stupid account and close it, I had this account for over a decade, never missed a payment nor paid late, I always pay more than the installment, they changed the due date payment from the 7th to the 1st without communicating with me but still I paid on time throughout this year's, now the stupid card machine was faulty then I'm being charged, how fair is that????