BAD SERVICE

ON THE 19TH OF MAY I BOUGHT A PHONE ( NOKIA 2) AT FOCHINI FOURWAYS. ON MY WAY BACK HOME THE PHONE SWITCHED OFF. I THOUGHT THE PHONE NEEDS TO BE CHARGED WHEN I GOT HOME I CHARGED THE PHONE BUT IT WAS STILL GIVING ME SAME PROBLEM ( SWITCH OFF AND ON). I WAS TOLD TO RETURN IT WHEN IT WHEN IT GIVES ME PROBLEMS WITHIN 7DAYS. I RETURNED THE PHONE ON THE 21ST OF MAY. I WAS TOLD THAT THE PHONE WILL GO FOR ASSESSMENT. NO ONE CALLED ME UNTIL I DECIDED TO SEND MY HUSBAND TO THE SHOP ON THE 25TH OF MAY. THEY TOLD HIM THAT THE PHONE CAME BACK 2DAYS AGO AND NO BODY BOTHERED TO CALL ME. MY HUSBAND WAS TOLD THAT THE PHONE IS NOW WORKING PERFECTLY FINE. WHEN HE ARRIVED AT HOME SAME PROBLEM OCCURED. I CALLED FOCHINI FOURWAYS AND I SPOKE TO PHINDILE AND SHE TOLD ME THAT I DAMAGED THE PHONE. THE REPORT CAME SAYING IT HAS A LIQUID DAMAGE. I ASKED HER HOW DID I DAMAGED THE PHONE IF IT GAVE ME A PROBLEM BEFORE I EVEN GET HOME. THERE WAS NO ANSWER. SHE PROMISED TO COME BACK TO ME WHICH SHE NEVER DID. I CALLED THE FOLLOWING DAY AND REQUESTED TO SPEAK TO A MANAGER. I WAS TOLD THE MANAGER WAS OFF AND I REQUESTED TO SPEAK TO 2ND - IN- CHARGE I WAS TOLD THERE IS NO 2ND - IN - CHARGE. WONDERING A BIG SHOP LIKE FOCHINI DOES NOT HAVE ANYONE TO ASSIST CUSTOMERS WHEN WE NEED ASSISTANCE. THEY GAVE MY HUSBAND A REPORT THAT WAS COMING FROM VODACOM I DONT UNDERSTAND WHAT VODACOM HAS TO DO WITH A FAULTY NOKIA PHONE. ON THE REPORT IT IS CLEAR THAT THE PHONE DOES NOT HAVE WATER DAMAGE. THEY TICKED " NO " ON THAT BLOCK. FOCHINI HAS MY PHONE AND I HAVE TO PAY FOR THE PHONE THAT I DONT HAVE. I COMPLAINED ON HELLO PETER LAST WEEK WEDNESDAY THE 30TH OF MAY. I GOT A REPLY THAT THE AREA MANAGER WILL CALL ME TILL TODAY I AM WAITING FOR THE AREA MANAGER TO CALL ME. TODAY ITS THE 4TH OF JUNE AFTER 4PM. I GUESS THIS IS THE SERVICE I SHOULD BE PAYING FOR AT FOCHINI. WHEN I OPENED THIS ACCOUNT THEY MADE IT EASY FOR ME. THEY APPROVED MY APPLICATION AND THEY WERE HARASSING ME WITH SMSES EVERYDAY FOR 2 WEEKS TO SAY MY ACCOUNT HAS BEEN APPROVED I MUST COME AND COLLECT MY CARD AND START SHOPPING. THEY TOLD ME ON THOSE SMSES THAT THERE IS NO NEED TO COME WITH MY BANK STATEMENT AND PAYSLIPS. NOW THAT I HAVE OPENED THE ACCOUNT THEY GIVE ME THIS TEREBLE SERVICE. I AM SO DISAPPOINTED I JUST WANT TO PAY MY BALANCE AND CLOSE THIS ACCOUNT. ITS SO SAD THAT IT WAS MY FIRST TIME USING IT AND ALREADY I WAS NOT SERVICED RIGHT AS A CUSTOMER. I GUESS THOSE ARE THE " BENEFITS " OF BEING A FOCHINI CUSTOMER. THEY SHOULD BE HAPPY ABOUT WHAT THEY DID TO ME BEACUSE EVEN THEIR AREA MANAGER DID NOT BOTHER TO CALL ME.