wS
wendy S
1 reviews | Active since Sept 2017
27 Sept 2017, 20:42
bad service
I took my phone in two months ago to foshini blue route mall because I have insurance on the phone. Its been two months and I still don't have q new phone or a repaired phone. The worst part of all this is foshini staff just don't seem to care. Not once did I receive a call keeping me updated to the process I actually feel like taking this matter to the ombudsman because this company is just taking me for a ride
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
28 Sept 2017, 11:00Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply28 Sept 2017, 11:00
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,