BAD SERVICE

I would like to complain about one of your consultant that was helping me this morning, I called concerning my claim. I got ****** 2 weeks ago and I did claim and my application was approved, I was using Hisense infinity E72 and I bought it with 3999 and I was told that it was discontinued, I then opt for Hisense rock C30 which is 4500 and I was told that I will have to add on top of that which I understood, The *********** stupid consultant that was helping by the name of Justine was rude he sounded co loured and he refused to provide his surname saying that he is doing me a favour, so now I would like to know how is that possible while I am paying .I am not happy at all and starting to think that I made a mistake by joining you guys ,I didn’t expected this from TFG.

This email was sent last week Friday around 9:30 even today I am still waiting,no replay I called this morning again and they hanged up on me,the service we get . **********