bad service

I am so disgusted by the level of service,<br> once again from foschni.<br> The last query took me over 3 years to resolve.<br> My credit score was so bad because of there mistake I didn't even receive a letter of apology,yet I continued to stay with foschni in just one year I paid over R20000.<br> The last payment I made in may I queried with regard to my cellephone insurance,the customer service agent I dealt with was so rude and said it has nothing to do with them and trasfered me through to insurance,<br> when speaking to consultant he advise me that my insurance is cancelled and can't be reinstated I spoke to the customer service agent to cancelled my account I paid over R8500 and they confirmed everything is okay.<br> The last 3 months I have been receiving statements just for insurance premiums.<br> I recently had a baby and had to take my new born baby with me <br> I spent over 2 hour in the store speaking to. The insurance adviser Karobo who said he will call me back to keep me inform <br> I am still waiting for a call back.the latest statement I received saying my account in collection and my credit score being affected when will they stop messing up my rating I will never be able to apply for a bond!