AJ
Asanda J
1 reviews | Active since Aug 2015
20 Aug 2015, 13:20
Bad Service
I bought Huawei cell phone from Foschini Hemingways which gave problems not even 7 days after purchase. I have since taken the cell phone back to Foschini 4 times already for screen freezing and not charging(which they take to Vodacom for repairs) and now on the 4th instance they telling me they cannot fix phone and it has corrosion and *****s that don't look the same. I have now been told to fetch my phone.<br> I am still expected to pay Foschini for the cell phone that is no working.
Helpful (0)
Replies (1)0
Replies (1)Foschini's replyOfficial
21 Aug 2015, 10:58Hello asanda.james@,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply21 Aug 2015, 10:58
Official
Hello asanda.james@,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
