Bad service!!!

bought Huawei phone the 19/09/2014.Assisted by Natalie(tran no:CA***).phone gave in in 12/2014.took it back was told repair shops all closed.waited til 2015 went back the 04/01/2015.were told by Natalie to give it to a guy on the floor who gave us no receipt of it being sent.were advised that it would be send same week.went back after 3 weeks on 25/01/2015.was told the phone hasnt returned but confirmed it was sent the same week we gave it in.Again had to follow up week later (last week) and was again told the phone has not arrived. We than asked for a phone nr of the repair store and were given nr.: ***. The lady at the repair store asked to get the IMEI number.phoned paarl mall foschini again and Natalie provided us with the IMEI no: ***.were also given <br> tracking nr RW ***9 and was told it was sent on the 27/01/2015 ONLY! (After Natalie told as and **** to our faces by saying it was sent the same week we brought in the phone!). To make things worse it was sent to woodbridge cape town! The wrong address! Reason being sent late cause Carmen Whitebooi was on holiday and had the forms!Worse service ever! Stil waiting!!! ***