1 reviews | Active since Mar 2011
BAD SERVICE
I WENT TO PAY OF MY LAYBYE AT CRESTA. THEY TOLD ME THEY COULDNT HELP ME WITHOUT THE RECEIPT BUT AFTER CONSULTING SOMEONE THEY HELPED ME. I TOLD THE LADY WHO WAS ASSITING ME THAT I WILL BE RETURING ONE ITEM. WE SHE TRIED GIVING ME A REFUND THE SYSTEM WOULDNT ALLOW HER TO GIVE ME A REFUND. SHE CONSULTED SOMEONE THEN GEORGINA CAME TO HELP HER. WHILE THE RUDE ASSISTANT BRANCH MANAGER WHO DIDNT INTRODUCE HERSELF WAS ON THE PHONE I ASKED LUBBY IF I COULD GO TO WOOLWORTHS AND COME BACK AFTER THEY PROCESSED EVERYTHING BECAUSE IT WA ALMOST 6. YOUR RUDE ASSISTANT MANAGER INTERUPPTED US . SHE WAS YEALING AND ASKING ME IF I WANTED HELP OR NOT. SHE WAS IMPLYING THAT I EITHER SHUT UP OR SHE WONT HELP ME. I TOLD HER I WAS NOT TALKING TO HER AND THAT IVE BEEN IN HE STORE FOR LONG AND HAD OTHER PLACES TO GO. SHE EVENTUALLY STORMED TO THE BACK AND LEFT LUBBY TO HELP ME. SHE BEHAVED UNPROFESSIONAL TOWARDS ME. SHE IS TREATING THE STORE LIKE A ****A SHOP. SHE WORKS WITH PEOPLE AND SHE SHOULD TREAT PEOPLE WITH RESPECT. I ENDED UP CANCELLING EVERYTHING AND ASKING FOR A REFUND. I WILL NOT ASSOCIATE MYSELF WITH A STORE HAS SUCH BAD MANAGERS. I HOPE SHE WILL BE DEALT WITH APPROPRIATELY.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
