Bad service

<p>I bought Lenovo laptop with Hi onlinoe with Foschini account. Apparently laptop damaged prior the guarantee time. I took the laptop to Foschini Mamelodi where they took laptop and send it to Partserve company for repair. They checked the laptop and found that the software is damage where Hi online said will not pay for the repair. I paid 500-00 to the repair company which was extra by 100-00 of which they were supposed to refund it to me but they did not. Apparently Foschini is telling me the laptop was returned but it was damaged by the courier company and they took it back to courier under investigation of who broke it between the courier and Partserve company. I waited with no respond for three weeks, where I decided to phone them. I need the laptop urgent for our assignments myself and my kids </p>