Bad Service

<p>On sunday the 26 Feb 2017, went to foschini Mall of africa to return some item that my patner bought for me as gift, in high spirits decide to take a jean instead of a dress and skirt get to the counter this lady offish mood i tell her im here to exchange these items im taking this jean, fine she starts by telling that the dress and the slip the sizes dont match and i said to her i dont know, then she went to consult she came back and she credited the clothes and she gives me a credit note slip and she says to me how are you going to pay for the jean i said to her but i explained to you what i want, and she says to me there is nothing she can do so i said so i have a slip but u cant exchange for me and she said yes, i said i have returned clothes before i have never had of this nonense. She called a supervisor to come explain to me this **** i told the supervisor that this is not right and they said if we had gift cards they would give me 1 but unfortunately they did not have i said to her is it my problem and she said there is nothing she can do, cool i said t her take back your credit note slip and give me back my clothes and she said we cant, i really lost it she ran back to call the manager and the manager sorted it out but the sad thing is my day was spoiled, BP went up and i was shaking. What hurt me most is i was with my boys and i dont want to get so upset in front of them because they ae scared of even communicating with me. Please Foschini get your staff to get proper customer service etiquette, and leave their problems at home.</p>