1 reviews | Active since Dec 2016
Bad Service
<p>Yesterday I could not use my new Donnaclair card to buy at sportscene maponya mall. On 21/12/16 I got this new card at West gate mall. I even spoke to the lady at head office to verify. Yesterday I was told its blocked ,I explain what happened they say they can't help me I must go find letter at work and bank statements as if I'm a new customer. Explained to them I'm working for the department of education where would I get such a letter? because we are closed. The supervisor refused that I talk to head office. Literally refused!</p> <p>Being such a loyal customer to be treated that way! I'm deeply hurt.</p> <p>Must just pay balance and open a new account somewhere.</p>
Hi Bertha,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Hi Bertha,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.