1 reviews | Active since Oct 2016

22 Oct 2016, 02:28

Bad service

<p>I joined one2one and I was told that it's not a contract, it doesn't change anything on my simcard, It is just a airtime discount, after asking questions about it, I was assured that it doesn't affect my simcard but now my sim has been blocked.</p> <p> </p> <p>Why block my simcard, what about your promises and if you see that I am struggling to pay why not cancel it and not load airtime on my sim and leave my line open?</p> <p> </p> <p>Hay this shows that I might have been told lies just fir me to join n now my number is blocked,not impressed, please attend to this, this is bad service, lying to claim more clients n u forget that there's a recording for this, I am losing jobs.because of your lies, jobs that should.help me pay your accounts, please fix this</p>

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Replies (1)
Foschini
Foschini's reply22 Oct 2016, 09:50
Official

Good day

Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist.

Regards,

The One2One team