NS
Noxolo S

1 reviews | Active since Oct 2016

13 Oct 2016, 16:16

Bad Service

<p>I went to Foschini on Friday the 7th to pay my foschini account and to buy myself a phone. There was no one at the cellphone counter, however a lady by the name of Precious looked at me asked me what I wanted without even greeting me. I told her I wanted a phone however I needed assistance in comparing 2 phones. She said the cellphone consultant was off, I asked her who can then assist me. She just stared at me as if I was crazy and didn't say anything, I ended up saying it's fine I'll do my own research. I was very shocked by her attitude because the Foschini @ Springs is known for it's great service, I feel that she needs to go for customer services training and fix her attitude towards clients. Her manner of approach is terrible and lacks customer services, I'm certainly not a happy customer and because of that I will go and buy my phone elsewhere.</p>

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Replies (1)
Foschini
Foschini's reply13 Oct 2016, 17:01
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG