Bad service

<p>I have paid up my Foschini account on the 09/07/2016 which was handed over to Anthony, Richards & Associates and called the attorneys advising them of the payment that has been done and requested a paid up letter. Mishka from the attorneys advised that it will take 7-21days for a clearance letter to be issued to me. I needed the letter urgently therefor I took it up with TFG(Foschini) and they sent an email to the attorneys also copied me on the email requesting them to assist me. I haven’t received anything till today, I’m in a process of purchasing a car and they haven’t cleared or provided me with a letter. I called the attorneys as well and spoke to Bomikazi who failed to help me after I have told her that I’ve been waiting for more than 21days , I asked for a supervisor and she transferred my call to another Bomikazi who took my number failing assist me, I then spoke to Mrs T Brown who was extremely rude and told me that she will call me back , a few minutes later another rude lady from the legal department told me that my name was not submitted by another person and I need to wait till Monday, I explained the inconvenience that they putting me through but she didn’t care ,I requested to speak to her superior and she told me that she is in a meeting and her name is Mrs Wilemse , I waited more than 21days and still my matter cannot be treated with urgency but they can call 21times per day when you owe them. I’m so angry and feel like anyone who has an account with Foschini they should know that their attorneys are a bunch of rude people who are inconsiderate.</p>