CvdS
Cherisse van der Spuy

1 reviews | Active since Aug 2016

01 Aug 2016, 06:51

Bad Service

<p>As I requested to be placed under Debt Review, I need Statements from all my creditors.</p> <p>I did receive the necessary documents from all the creditors execpt Foschini and once more.</p> <p> </p> <p>It is now more then 3 weeks and I still receiving phone calls to make payment and that they never received any documents.</p> <p> </p> <p>I have all mails from my Debt Councellors showing that the documents was send to them as well all the mails where I have request statements.</p> <p> </p> <p>On every phone call that I receive from them I need to ask for a statement and change my mailing address.</p> <p>Is there a problem with their system that it does not update any of my details??</p> <p> </p> <p>I need a Statement today.</p> <p> </p> <p> </p>

0
Replies (2)
Foschini
Foschini's reply01 Aug 2016, 06:55
Official

Good Day Cherisse

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

Best regards,

CvdS
Cherisse van der Spuy's update01 Aug 2016, 14:32
Reviewer Update

Please provide me with all the necessary contact details and e-mail addresses to send all the relavant documentations to.

I am still not happy to wait 2 more days to receive a statement.