Bad service

So on the 25th of july I purchased 2 items from donna online the firtst item arrived about 2 days later then I immediatly contacted their online support to enguire about the second item the agent said no its a split purchase the 2nd item will arrive shortly after a week I phoned again same story was told to me then I contacted them again to ask where is this item then after what feels like the 100th call to them I spoke to a giy called cameron who assured me he wil sort this outbecause the package is now missing and he also said I need to wait for feedback however its nearing 2 months now and I havent heard anything from any body atdonna and the package was supposed to arrive between 4to5 working days and I really believed that was donnas standard however I see now they have no standard at all becayse I called again today and I was told the package is at some store they will try and sort it out now my issue is this is completely unexceptabble because they said 4 to 5 working days and now its almost 2months and nobody is contacting me to ptovide feedback its seems that I should wait until they decide whether or not I will recieve this 1day I really am dissapointed in how everything was handled in this case I gave all my contact detailsaswellas my correct email but stil my matter doesnt seem important enough for anyone to bother with im at my witts end I dont know who to contact anymore because donna is giving me the run arround