Bad Quality of services, prom7ses not kept

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Foschini Bad Quality of fragrance and no stock A review of Foschini by Estelle F on 15 Mar 2018 Like Share Comment Report Supercharge Convert Bad Quality of fragrance and no stock On the 15th of January 2018, I purchased a 100 ml 212 cologne from Foschini Southgate branch for my husband. The Cologne which normally is a concentrated product and of good quality lacked this and had no potency. I contacted your head office in Cape town to raise the matter, i was afforded an opportunity to change the fragrance the same day which i did. Instead of purchasing another big bottle, we bought the Mens' Designer Scent Box valued at R 1, 200.00. My husband used the samples and we then went back to Foschini Southgate on 29 January to select his preferred fragence. The branch had none of his 3 choices and his 4th option they did not have in a 100 ml. My husband was then told he "must" take one of the others which was there. It is not our fault they didn't have stock, we are not in charge of stock taking yet...without considering to get the requested cologne from another branch, my husband, with a lot of hesitation, then had to take the 100 ml million dollar. This cologne does not only not accommodate with his skin, but it flairs up his allergies. I am really not impressed with the lack of service, the sad quality of service you sell as well as the non availability of stock and terrible quality of the fragrances sold to us. R1200 might seem like a little money, but this was a lot of money spent as a wedding gift since we got married in December last year. My husband has a sensitive skin, and I am very fami**** with how the fragrances are made up and how to select the best one, He usually uses the Perfume range and therefore requested the Zadig and Voltaire and 212 NYC perfume which are both perfumes and does not irritate his skin nor trigger allergies. Apart from my disappointment, I am quite interested to know if your client is aware of the quality of their stock sold, or...the lack of their stock on your shelves even though they pay for it. This is really not on and I am not happy, something that was supposed to be special was ruined in one hisssssssss of cologne