Bad product service

I purchased a laptop from foschini (Golden walk) in 2018 and within 6 months of having it, it suddenly stopped working. I approached the store with the receipt with the hope that they'd take it in for repairs but instead I was told to personally take it to Sandton which is absolutely absurd if you ask me. How do you ask a customer to run around as if they haven't been inconvenienced already. I told them that I don't have the resources to drive around Sandton to take the laptop in for repairs so after a will they eventually decided to have it couried, which baffles me as to why they didn't do that in the first place. They took the laptop in last year(2019) and it's probably a year now, I still haven't received my laptop back. I went to the store some time in Jan I was to come back after two weeks of which I did and they told me to give it another two weeks. No one is giving me feedback instead I have to keep chasing after them. I'm really sick and tired of waiting. The service I've received is really appalling to say the least.