Bad online shopping service

I am very disappointed in tfg. I placed an online order on the 29th July and only received 2 out of the 3 parcels which I had ordered.

I kept tracking my parcel online and it was constant out on delivered and not actually being delivered. I waited a week to follow up with the online shopping team and to this day I am struggling to have my parcel delivered.

I have spoken to 5 different consultants and asked for my parcel to be cancelled and to be refunded however, that hasn't been done.

The courier rtt is just as bad by putting the blame of tfg for not providing them with the correct address however, tfg says the correct address has been provided.

TFG please cancel my order and refund me ASAP!!!