Bad Experience turned into WOW Customer experience.

I would hereby wish to convey my sincere thanks to Michael the Regional Manager of Tfg in the Eastern Cape. This gentleman honestly tried his level best to turn my customer experience around. He resolved my complaint with our first interaction and explained to me the reasons why they are currently not returning items without the original proof of purchase which I also understood from a business perspective.

However he also agreed that my situation is different and the matter should have been treated as such.

Thanks a mil Michael and keep up the awesome work.

PS: I would strongly recommend that TFG reiterate the importance of customer service to their store Management in order to avoid and prevent complaints. They should aslo make use of the Hierarchy process instead of blatantly refusing to help clients.