Bad experience turned good by great customer service

<p>I placed an order online for a group of items received all items except one, which was the most important as it is a birthday gift. contacting the call center was never a tedious experience as the consultants were ever ready to assist. </p> <p> </p> <p>I was then granted a refund two days before the gift was needed and hence was able to replace it in store. </p> <p> </p> <p>I would just like to thank Tasneem Morgan for all her efforts and follow up calls ensuring that my bad experience be turned around. </p> <p> </p> <p>Regards</p> <p>Andrea Hammond </p>