bad experience from cellphone claim

<p>Good day, I am completely frustrated by the service I have recieved after claiming for my phone on the Wednesday 18/01/2017 after being ******, I was assisted by Lameez which had a bad attitude towards me, I then contacted foschini to complain about her service immediately called the insurance as well to find out if the documents was completed properly and if they have recieved it as I am the user and its my mothers account. I explained all this to the customer service department at Foschini. The following day I was contacted by Fatima from Vangate mall, she apologised and asked me to come in store so that my mother can sign, I told her that I prefered to go to Totalsports at Vangate Mall, because of the service I recieved she then apologised and told me I am welcome to come into the store they will assist me, I planned to go to Totalsports but then later Thursday afternoon the 19/01/2017 I recieved another call from Fatima assuring me that theres no need to fill out another claim form they have changed the details of the account holder and left my name there as the user, I asked Fatima but doesnt my mom have to sign the form as the insurance is on her name? she insisted its fine and she will call me again after calling finrite to follow up, she calls me on Friday saying she spoke to Nonthando at finrite who had the papers in her hand and said everything is in order with the paperwork and they are going to process it she promised that they would follow up and contact me and that Lameez or Cheryl would contact me on as she will be on leave from Monday. I get a call from Lameez monday morning the 23/01/2017 and informed me they are still busy processing it and she will follow up the next day and call me, Tuesday came I recieved no calls, but recieved and sms from finrite stating that my claim is being assesed.Today i decided to contact finrite and spoke to Justin who was very helpful explained to me the wrong signature is on the claim form and my mom needs to sign, not me. I was so angry because I asked Fatima and Lameez if the paperworks in order and they assured me that it was, now I have to go into the store again along with my mom to sign and it must be sent in as soon as possible after a whole week the paperwork is still a problem because of the Foschini staff at vangate mall now I am going to have to wait even longer. I regret applying for insurance at Foschini I would definetly not be using Foschini's cellphone insurance next time. </p>