Bad experience.

I bought two pairs during the winter sale launch. I hadn't worn them since the sale was after winter, i returned the one pair a week after purchase and just realised that the last pair I have has a defect on it. I went to the store first week of the month(April) and since they took them in and never got back to me I had to go to the store each day for a follow up and the sales agent told me yesterday they can't help me and gave me the area managers number and he told me that I can't return them and I should put glue on them. This is not how you treat customers. I paid for this items and they are still new and never been worn, this is clearly poor quality and a factory fault but I was told to put glue, REALLY! I work for TFG and this is not how we treat our customers. I have rights and this is ridiculous, and I want my money back.