Bad Customer Service/after Service

If want the company that need to make sales and forget about the customer as soon as the sale made, take any product at Foschini Group chain store and try calling them back or going to any work in store for after service you will be shocked, all or everybody will keep on referring you to one department after the other and the help is null. I was called by one of Foschini Group Intermediaries after buying cell phone from one of their outlets offering me a cell phone insurance that was late march and accepted the offer, whoever the consultant was said they will email/post me a contract but they never did, since beginning of May to date I have been calling customer, calling insurance department and lots, when I call customer care they say insurance department at insurance department u get all sorts of voice mail and none bothers to call u back, now I wonder what is going to happen if I want to claim.