Bad Customer Service & rude collections staff

<p>I requested that my late sister's account be closed off since the 19th of November 2016. she had an account protection plan. I forwarded all the documents to the Watercrest Foschini Store. I even sent the emails to ********** ********** Moodley. The last communication was with Althea Moodley where s/he acknowledge receipt of my email and even asked for a death certificate. I serti it through for the 5th time. Now everyday without fail the collections departments are calling looking for settlement.</p> <p> </p> <p>Why is it this Althea or whomever from Foschini not channeling my query to the right department? All the documents needed have been sent to them. I do not understand why they are still calling.</p> <p> </p> <p>Can someone with a sober mind get back to me because clearly I have been dealing with people who did not know what they are doing.</p> <p> </p> <p>Its almost 6months now and we are singing the same song to FOSCHINI.</p> <p> </p> <p>PLEASE CAN SOMEONE CALL ME!!!!!!!! I am HIGHLY upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>