Bad customer service /online purchase returns
I ordered online, received goods 3/12/2018, phoned them, didn't fit want to return it. The same day the same guy from Fedex picked up the parcel that he delivered. Up to date I keep on receiving sms's that goods returned will be collected from me 13/12/2018. Phoned yesterday and told them it was already collected. All the can say is that i must wait 7 to 10 working days. On Fedex website the waybill number does not even show any status other than a scan copy of the waybill itself. Twelve days after pick up and NO positive response or feedback at all.
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Foschini's replyOfficial
16 Jan 2019, 09:27Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Foschini's reply16 Jan 2019, 09:27
Official
Good Day
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG