Bad Customer Service Delivery

We bought 2 x Huawei Y220 on the 29 March 2014 at Foschini Canal Walk, I noticed after a few months that my phone was giving me problems. The phone would: dialing on its own, LCD issues, Phone freezes, Screen Jumps<br> <br> I emailed Huawei SA and I was told that the unit would need a Software upgrade and I needed to take it to the closest Foschini and they would send it in for the Software upgrade. <br> <br> I took the unit to Kenilworth Branch on the 31/01/15, After almost 4 weeks, I got my phone back, only to discover it wasn't a new unit even tough I was told it was new. I had the \new unit"for a few days before I realized it was switching off intermittently. I called the store and was told to bring it in again. I eventually got hold of Huawei SA and Jaco Nel who assisted me and has agreed he will be upgrading my phone. However the service and frustration I have endured with Foschini Kenilworth &amp"