BAD Customer service at Foschini Liberty Prominade

Hello Peter I hope you are well. On 06/05/2025 I went to Foschini at Prominade Liberty to purchase clothes. On 09/05/2025 I went to make exchange of a skinny jean. The manager said couldn't accept because of the tag was already loose. Meaning that I already wore it. I was so disappointed because, I even an TFG account. And it's been years now I am a loyal a customer to them. My number is ***.