Bad Customer service and complete waste of my time

<p>Almost two weeks ago I filled in an Online account application form hoping to open an account at Foschini. The account was approved, all I had to do was take my 3 months' proof of income as well as my my ID to any Foschini store to have it activated.On Friday the 7th I went to the Foschini in Cresta and after waiting in a queue for a good 25 minutes was assisted by a woman by the name of Ashley, she took my ID and payslips and called customer service. She spoke to customer service and confirmed my identity,gave me back my ID book then told me she would send my payslips to customer service and I would receive an sms the next day and I could collect my card at any Foschini store. I did NOT receive the sms, I then returned to the store on the next Friday the 14th of October 2016 and was told Ashley was off. I was assisted by Phuti who told me she would check with Ashley when she returned on Monday what she had done with my payslips and let me know.</p> <p>To cut a long a story short, Ashley says she does not remember me or what she has done with my payslips and now I am being told that i must go to the store with my Proof of Income AGAIN! to have the account activated.</p> <p> </p> <p>I am utterly disappointed with The Foschini group, I always thought highly of their customer service as well as their clothes. It is a great pity that my attempt at opening an account was a complete waste of my valuable time.</p> <p> </p> <p> </p> <p> </p>