MS
Marlize S
1 reviews | Active since Feb 2018
14 Aug 2024, 08:22
Bad customer service and bot preventing interaction with human
I have been trying to get hold of Foschini accounts for quite some time now. Seeing that my account is not in arrears with them custimer service can not assist. They gave me a number to phone. The answer bot cutts my call because my account is not in arrears. I've send mails....no response....I've tried whatsapp. Only get options to enquire about statements and balances. It is impossible to get hold of a human being in the accoumts department to assist me. I'm being referred all over the place and my calls on hold for ling times just to get referred again after I had to explain the whole story yet again. I need someone who can actually assist me to contact me.
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Replies (3)MS
Marlize S's updateReviewer Update
20 Aug 2024, 14:35Hi, we are on 20 August today. I posted on 14 August. So tomorrow a week has gone without Foschini group making contact via Hallopeter. Also still no assistance on my mail send to tfg on 06 June 2024.
MS
Marlize S's update20 Aug 2024, 14:35
Reviewer Update
Hi, we are on 20 August today. I posted on 14 August. So tomorrow a week has gone without Foschini group making contact via Hallopeter. Also still no assistance on my mail send to tfg on 06 June 2024.
MS
Marlize S's updateReviewer Update
23 Aug 2024, 12:37Hi, on the 23rd today, still no response from Foschini
MS
Marlize S's update23 Aug 2024, 12:37
Reviewer Update
Hi, on the 23rd today, still no response from Foschini
MS
Marlize S's updateReviewer Update
27 Aug 2024, 17:42So today Inposted on Foschini facebook messenger....for sure you can not post on the page cause then all will see the bad or non-existing service...I got a response...yeahhh...response said to contact....wait for it....Hello! Thank you for reaching out to us.
Please direct all enquiries, queries and complaints directly to our customer care team via *** or telephonically on ***.
To open an account, click the link here: https://bit.ly/350Vb2m or visit any of our TFG stores.
To visit our online store, click the link here: https://bash.com/foschini....so I contacted them again....I'm back to sorry Ma'am we can not assist you....you neet to speak to accounts...let me give you the number in case you get cut off.....5 minutes into hold the call get cut....phone the number given....bot tells me no outstanding account.....no **** sherlock I know. Yet you handed me over...
Please direct all enquiries, queries and complaints directly to our customer care team via *** or telephonically on ***.
To open an account, click the link here: https://bit.ly/350Vb2m or visit any of our TFG stores.
To visit our online store, click the link here: https://bash.com/foschini....so I contacted them again....I'm back to sorry Ma'am we can not assist you....you neet to speak to accounts...let me give you the number in case you get cut off.....5 minutes into hold the call get cut....phone the number given....bot tells me no outstanding account.....no **** sherlock I know. Yet you handed me over...
MS
Marlize S's update27 Aug 2024, 17:42
Reviewer Update
So today Inposted on Foschini facebook messenger....for sure you can not post on the page cause then all will see the bad or non-existing service...I got a response...yeahhh...response said to contact....wait for it....Hello! Thank you for reaching out to us.
Please direct all enquiries, queries and complaints directly to our customer care team via *** or telephonically on ***.
To open an account, click the link here: https://bit.ly/350Vb2m or visit any of our TFG stores.
To visit our online store, click the link here: https://bash.com/foschini....so I contacted them again....I'm back to sorry Ma'am we can not assist you....you neet to speak to accounts...let me give you the number in case you get cut off.....5 minutes into hold the call get cut....phone the number given....bot tells me no outstanding account.....no **** sherlock I know. Yet you handed me over...
Please direct all enquiries, queries and complaints directly to our customer care team via *** or telephonically on ***.
To open an account, click the link here: https://bit.ly/350Vb2m or visit any of our TFG stores.
To visit our online store, click the link here: https://bash.com/foschini....so I contacted them again....I'm back to sorry Ma'am we can not assist you....you neet to speak to accounts...let me give you the number in case you get cut off.....5 minutes into hold the call get cut....phone the number given....bot tells me no outstanding account.....no **** sherlock I know. Yet you handed me over...