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kgomotso P

1 reviews | Active since Jun 2015

23 May 2016, 07:14

bad customer service

<p>So yesterday I went to Foschini store Jabulani Mall and wanted to fit a pair if boots that I liked so this lady (don't know her name ) assisted me with my size and went to assist at the tills. I then decided to change the colour (which was mushroom)of the boot but this lady who had helped me before was now busy with another customer at the till and then I realised there was another lady(Sihle) who could assist I told her my size (6)and colour (tan)so she walked to the back of the store to get me what I wanted , she came back with the wrong size (8) and a funny look on her face. She said there was only that size and I must wait as she is busy she spoke with an attitude and kept on giving me funny looks. I was not there for funny stupid attitude I just wanted to buy and be treated with highest level of customer service. THIS sihle needs to work on her attitude please </p>

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Replies (1)
Foschini
Foschini's reply23 May 2016, 08:17
Official

Good Day Kgomotso

Thank you for bringing this query to our attention . We apologise for any inconvenience caused .

Kindly note your query was logged and escalated to the area manager who will be directly in contact with you .

This may take up to two working days ,your patience is highly appreciated

TFG Team

Best regards,