nM
nompumelelo M

1 reviews | Active since Oct 2012

10 Feb 2016, 12:58

Bad customer service

I went to fotshini southgate to purchase the Clinique chubby lash and the lady over counter just looked at me like she is not hear to but she pretended like I'm eye shopping. The other consultant came and assisted me I asked abt essie nail polish and she the other one said it's not in stock. I went back to the counter I asked about clinique chubby lash she said it's over there without looking at me. I went there and ask I would like to make a purchase please assist me with clinique chubby lash and she answered with an attitude I don't know what are u talking about and I never heard about that before and h she left. I was puzzled about her customer service it sucks. I didn't catch her name there was no name tag. She was at the counter cosmatics on monday 2016-02-08

0
Replies (2)
Foschini
Foschini's reply10 Feb 2016, 15:59
Official
Hello Mpumi_kati,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

Best regards,

Foschini
Foschini's reply04 May 2016, 13:04
Official

Good Day  Nompumelelo

Kindly note this query was addressed already .Can't wait to see you in our stores soon .

TFG Team

 

Best regards,