bad customer service

On the 29th of august my brother purchased a cellphone from hi in canal walk, from Megan. She didn't both to explain any features, all she said was that its a good phone. He then purchased the phone. On the 3st he returned the phone, as the phone was defective. Every time he receives a call the phone would freeze. My brother dealt with Ntandazo, who was so ***********! He came across as lazy, and told my brother \its just unfortunate that he isn't happy with the phone". The problems came with the phone"