bad customer service

I finally had response from donna-clair, thank you. But with what luck. I was told that the account no longer belongs to donna-clair but some attorneys from whom I had no communication from for the past eleven years. Three days after the contact from donna-clair i get sms'so saying I must pay R 100 before the weekend towardsmydonna-claim account. Why is this account t still active after 11years. Not even a phone call from this so called layers. You can't just send me a sms to give me a pay enter demand. Why is the account R 2000 for WHAT A MAGAZINE!!! Donna-clair sort out your mess please and get my name cleared and put competent people behind your computer's please. Other companies do that why must I do it I didn't put myself on credit beuro. Please i'm sure I am not the only one.