Bad Customer Service
I popped into Foschini Southgate on sunday around 13:25 and little did I know that I was going to wait for 40 minutes on the queue.There were only 2 cashiers and the other looked *********** so much that she couldnt count the number of items she had scanned and those she hasnt.No one bothered to explain to us why we had to wait for so long in the queue and why only 2 cashiers wewre on duty,or to atleast ease the situation by asking us to go and pay by the Cosmetics side .I am so over Southgate Foschini, u wait for over 20minutes just to pay for a bra and no one cares.
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Foschini's replyOfficial
14 Jul 2015, 11:37Hello kabokago,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply14 Jul 2015, 11:37
Official
Hello kabokago,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,