Bad Customer Service

to whom it may concern - poor customer services by the foschini group with regards to firstly - was given a voucher for my bday in may didnot make use of it as wallet was ****** did contact the customer service on the 22 june to report this and explained what had transpired was told it was treated as cash and cannot assist me in that regard but the voucher was purchased on someones foschini account so it could be traced and tracked ..why could it not be cancelled and re-issued ..i also had an edgars voucher in the wallet they were so customer service based that they went and checked if the voucher was used and then cancelled that voucher and re-issued me a new one as it was an unforseen circumstance was beyond my control. how can one retail group be customer based and yet another retail group is not able to go the extra mile to assist a customer through no fault of mine complaint was logged on the 22 june was advised that will get someone to contact me with 5 working days by the operations dept and today the 06-july still no feedback -secondly please read attached email - sent query about account and to date no feedback with regards to this query has come through