Bad Customer Service

On Saturday 01 June I went to Soda Bloc in Promenade Mall, Mitchells Plain. It was after 2pm the afternoon. I entered the shop and one sales lady was but on the telephone on a personal call. Why I say personal call she laughing so loud ignoring me standing at the counter, Another sales lady came and I told her i want to pay my laybye and also collect the clothes and rudely said they are offline and there is nothing she can do about it. I asked does she know when it will be back online and rudely rep**** no she doesn't. I understand that the systems were offline but to be rude about it is absolutely no way to speak to a paying customer. It does not mean you come from a certain area you should be treated badly. At the end of the day I am a paying customer.