Bad customer service

On 1 February 2019 I purchased a lions rugby jersey online from you guys. After struggling for weeks to get my product I bought you guys cancelled the order and refunded my money.

I am really upset about this. I DID NOT cancel the order and no one gave you the right to do so. When i ordered the product back then there was no problem when you guys took my money and the product was in stock. It is not my fault that your systems were faulty when i made the purchase and I expect to get my product because this was your fault, not mine.

Also for the entire time I tried to follow up on where my product was i received no help from your company and the call center at all, every time i phoned they had a diverent story and promised to find out whats going on and will phone me back, which no one did. If i didn't phone to find out what was going on i didn't receive any correspondence from the company at all. I NEVER received any follow ups after I purchased the product and all of a sudden just received an email stating that my order has been cancelled. I feel this is totally unacceptable. I would please like a better explanation as what was said on this email.

I once again phoned the call center and the guy who answered the phone could not help me and promised he will find out and phone me back, and he did not do that.

would someone please come back to me