Bad customer service

I went to foschini westgate yesterday morning and when I got to the store I asked one of the employees about the stores return policy as the bags I bought were damaged and this lady just said she doesn’t know and asked why I didn’t check behind the slip I used to purchase the good she then gave me one of the slips laying on the counter and asked me to read the return policy. Is that how foschini works? Is that good customer service?? They do not even wear name tags. I’m highly dissatisfied by foschini for such bad service to a customer