BAD CUSTOMER SERVICE

West Street DURBAN: 28:11:2018, I bought two different pairs of shoes using my Foschini account and other things, waited for 30 min plus to get assistance with regards to getting the correct shoe size but i was okay with that because there was only one lady working in that department she apologised for the delay and she was very friendly, finally got my shoes, went to the till point made the payment and the cashier had to recheck the items one by one .did a verification if i was really an account holder and finally went home, when i got home boooooooom the shoes i had bought for my mum were both left side and i had to travel again all the way from kwamashu to Durban with my own petrol to change the shoes and i wondered what on earth were they checking at the till points, got there changed the shoe and that girl apologised , on Tuesday 04/12/2018 i was rocking my shoes for the first time and the heel broke again i had to travel to west street and when i go there the cashier just said ohhh the heel broke then you'll have to take something of the same amount, then she called her manager LYDIA who did not even bother to ask whether i want a refund or something else just came through no smile on her face, no apology and she just said your account has been credited and she gave the slip and walked away..since I opened my account i pay on time never been on arrears i really do not deserve such service and treatment