Bad customer service

Good day

The service I received was distasteful.. The lady that helped me (Hlengiwe Thabethe) wasn't following the Covid-19 regulations.. I asked her politely to sanitize her hands before assisting me and she refused she then asked me to hold my own tags for her to scan because she didn’t want to sanitize.After that she said to me "I hope you have your own pen as I won't sanitize this pen because it won't write properly which was shocking because I went jet store Alberton and the lady that assisted me wiped the counter, speed point machine as well as the pen and I didn’t have to ask or remind her so it’s quite shocking that other stores adhere to the Covid 19 regulations but Foschini group in Alberton doesn’t...l had to dig in my handbag to look for my own pen as she has suggested I do..I couldn’t find a pen so I asked her what am I suppose to do because I don’t have a pen she then said she doesn’t know. I told her that I went to jet and other stores they all wiped their counters and pens they had in store and all of them were working properly why is it that “the Foschini pen” will stop working, she then gave me an attitude and said she doesn’t know. She then proceeded with processing my payment and asked me to swipe my card which I did...she then opened the plastic bag...with her hands that were not sanitized after assisted the customer before me and gave it to me I got really annoyed and I told her the that the reason I asked to sanitize her hands is because I don’t want to touch things that she had touched with her hands that were not sanitized...she gave me an attitude and only sanitized one hand. When I asked for the Manger the lady assisting me told me that the manager is on tea break. I then left the store and as i was exiting the store there was a beep and I had to come back in the store so that they can check if I hadn’t ****** anything or why was it beeping when I stepping out which is still an inconvenience because should she had sanitized her hands and did her job properly she was going to see that there were tags inside the purse that I bought but because I had to literally hold my own items for her to scan them she didn’t see that the was a tag that had to be removed. I was annoyed because once that thing beeps people look at you as if you stole something and that’s very embarrassing. I then went back to the till and asked the other consultant or cashier that was working with her to speak to the manager and the response I got was she’s on tea. I then asked for the Foschini group complaints department contact details from the cashier near Hlengiwe she said I must wait a minutes Hlengiwe will assist me when she’s done with the customer she was assisting...to my surprise Hlengiwe said “where am I suppose to get the numbers from because I don’t know them”..she then walked to the store phone and dialed the number then she screamed out the number from across the till and I took them down and she said if that number doesn’t go through I must try the number at the back of my card. It’s quite evident that Mrs or Miss Thabethe doesn’t care about our health as customers and secondly she doesn’t care about providing good customer service. I would never recommend people to go shop at the Foschini store in Alberton during this pandemic because clearly the staff there don’t take the regulations seriously which puts our health at risk as customers. I am very disappointed and disgusted and request for this matter to be taken to the relevant department and I demand for a face to face apology from Hlengiwe Thabethe hopefully social distance will be maintained during this apology in store and for staff to get proper training regarding Covid 19 protocols so that we all curb the spread of the virus. I have lost so many people due to corona virus and it’s disheartening that certain people don’t care about the health of others. Can this matter be escalated and can I feedback within the next 2 working days before I escalate to the TFG head office and department of health. Contact details ***