Bad customer service
<p>I had a bad experience at a foschini store in pine crest yesterday. The was only one cashier working at the till.i waited on the queue for more than 45minutes.the cashier informed me that the is nothing she can do the group does not want to employ more staff?! I have actually decided that i will close my account i cannot support a chain that has a backward mentality when it comes to cusomer service. I know you probably decided not to put in more staff because of the location of the store.</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
The manager of the store has just called and apologised for the inconvenience.i visit pinecrest on a regular basis i will just see how if she's keeping her word.
The manager of the store has just called and apologised for the inconvenience.i visit pinecrest on a regular basis i will just see how if she's keeping her word.