1 reviews | Active since Jan 2014
Bad customer request pricing policy and no response to complaint
<p>I went to Foschini four ways and there was a blue wedge item code ********** 6203 which was on the 50% sale section . This meant that this pair of shoes was now R 325. I wanted this shoe however there was no size for me. I then asked them to check if this shoe could be obtained in other branches . The four ways team was very pleasant they checked and the shoe was in Westgate; east London ; Mafikeng and some savannah place which was far off for me .i then inquired if Foschini does customer requests like Truworths ; Identity , Mr. price group does hey said yes they did however i had to pay 70 rand for the delivery ( This already is something which you only do as the other shops i mentioned above do it for free if its a store delivery). They then started trying to call the store that had this shoe and Westgate did not pick up their phone and another store which i have forgotten the name. Mafikeng picked up but said it was almost closing time so they would not attend to the request. They finally managed to get hold of east London and I was told I would pay 70 rand for delivery which I had agreed on as I wanted the shoes. I was then informed that the 50 percent sale was ending tomorrow which meant by the time I would receive the shoes I would have to buy them at 650 . I honestly was disappointed by this as the global economy has evolved and goods and services should be accessible despite location. We even buy toiletries and groceries online and get to a shop and just collect. I was very disappointed by this and I ended up not requesting the shoe even though i really wanted these shoes. I went to check if I could buy it online however it aren’t on the website list. I honestly think Foschini needs to up it its game if it needs to stay competitive. I have done a lot of customer request in the shops I mentioned above and I get the item even 2 weeks later at the price it was at on the day I ordered. I am very disappointed as I really wanted this shoes.</p> <p> </p> <p>Please note the Foschini team in fourways was very nice its your pricing policy at HO</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
