Bad customer experience online shopping

I bought a plain short jean online at markham and they have decided to delivered a short torn jean...i didnt have a choice but to wear that jean because i was going to the wedding o Saturday..Monday i called and explained how they have inconvenienced me and what is the possible solution this matter..

I spoke to one of the agent and he asked if i can take pictures for them for further investigation and they will get back to me...on Wednesday i called to follow up but the supervisor Kouthar Sait advised that they no longer have the item nationwide and there is nothing that they can do i must return the item to the store at my own cost. i advised that i dont mind driving to the store only if they going to reimburse my time and my petrol and she said no ways ..i must find a way to get the item to the store and thats it.

i have been doing business with TFG for too long but with this pathetic service i think i will be force to put a red flag to this bad customer service..not even a single agent apologised for such inconvenience caused instead i keep on holding for more than 10 waiting for response.

Angry client.