bad customer care at accounts queries
<p>Last week I went to pay my account at Fochini in Worcester Mountain Mill Mall. The lady at the counter wanted to know why I can only buy for R500. I coundn't answer since I have been using Foschini for 20years. She phoned the customer care line and I was informed that I was in arrears with my payments and my credit was reduced. She also said that airtime(data) is being put on my account monthly for R180. I have a vodacom contract and do not use foschini for cellphone purposes. I am really upset because every month I pay what the lady at the counter tells me. I normally pay before accounts get to me, and only get it 3 monthly. Where do I start to get to the bottom of this. I think this is a terrible thing to happen to anyone. </p>
Good Day Suzelle
Thank you for bringing this query to our attention ,kindly note your query was logged and escalated to the customer service department ,who will investigate your query and who will contact you directly .
Kindly note this may take up to two working days ,your patience is highly appreciated .
TFG Team
Good Day Suzelle
Thank you for bringing this query to our attention ,kindly note your query was logged and escalated to the customer service department ,who will investigate your query and who will contact you directly .
Kindly note this may take up to two working days ,your patience is highly appreciated .
TFG Team