Bad customer care and bad attutude
<p>I paid for my account on saturday 1 July 2017 at @home store in sandton city. Today I received a sms telling me my account is overdue. I call customer care and they told me to go the store. Then I call the store the first time and got fowared with no answer. I called the second time and spend 10 minutes comfirming that I did pay but it was theyre error. So I call customer care and explain it and they told me to go the store. Like I dont have a job and thati need to fix theyre mess. Poor serive all round and wouldn't recommend that you get a TFG account. Just purchase in cash. Worst customer service. What I don't understand is if the store is offline why would they let me pay there? Greedy business. If your thinking about opening an account...DONT. If you close it down now or pay it off. </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
What sort of generic templete is that?
Like you are really concerned? Ive called three people since 9 and called the store 3 times with no answer. Your customer service is so poor and that response just highlights the copy and paste approach to dealing with customers. This is pathetic.
What sort of generic templete is that?
Like you are really concerned? Ive called three people since 9 and called the store 3 times with no answer. Your customer service is so poor and that response just highlights the copy and paste approach to dealing with customers. This is pathetic.
Good day lesedi,
We have received your complaint and have sent it to the relevant persons from the @home department and will ensure that somebody gets in contact with you as soon as possible to discuss the experience you had in one of our stores and ensure that it gets resolved.
We do apologies for the inconvenience caused.
Regards,
TFG
Good day lesedi,
We have received your complaint and have sent it to the relevant persons from the @home department and will ensure that somebody gets in contact with you as soon as possible to discuss the experience you had in one of our stores and ensure that it gets resolved.
We do apologies for the inconvenience caused.
Regards,
TFG
Again with the generic templates. I see you've added my name now. Who are these 'relevant person's', do they not have names. And I did call the store and I was given the bad service and ignored. So please tell me how can such a large chain such as yourself be so unprofessional. Really? How?cause when I miss paying R60 off my account I get lawyers called and collection fees added to my account.
Now I must be patient when you guys messed up and are giving a loyal customer hell for doing the right thing! Which is paying my account on time and at a TFG store. It's been almost 3 hours and nothing. No calls to state the progress of my complaint but you guys have the time to post perfumes on Facebook and twitter.
Again this is pathetic. I'm not asking for world peace but a payment ive made to relefct.
Dont reply to this until my issue is resolved. I am not impressed with the service.
Again with the generic templates. I see you've added my name now. Who are these 'relevant person's', do they not have names. And I did call the store and I was given the bad service and ignored. So please tell me how can such a large chain such as yourself be so unprofessional. Really? How?cause when I miss paying R60 off my account I get lawyers called and collection fees added to my account.
Now I must be patient when you guys messed up and are giving a loyal customer hell for doing the right thing! Which is paying my account on time and at a TFG store. It's been almost 3 hours and nothing. No calls to state the progress of my complaint but you guys have the time to post perfumes on Facebook and twitter.
Again this is pathetic. I'm not asking for world peace but a payment ive made to relefct.
Dont reply to this until my issue is resolved. I am not impressed with the service.