sP
shamila P
1 reviews | Active since Feb 2011
15 Jun 2015, 14:47
Bad Client Service on email communication
Was told by the store in somerset mall to contact the head of client queries Ms G Raubenheimer at Foschini head office, re a pair of earings that was given to me as a birthday gift and I wanted to change it for another pair at the exact same price. I have emailed her twice and left 3 voice message on her voice mail. I have not heard from her re the email or query. Disappointed in the client service of TFG, the Foschini group and disgusted on no reply email.
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Foschini's replyOfficial
17 Jun 2015, 11:17Hello shamiact,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please let us know which Brand you are referring to for us to investigate and resolve this asap.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please let us know which Brand you are referring to for us to investigate and resolve this asap.
Foschini's reply17 Jun 2015, 11:17
Official
Hello shamiact,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please let us know which Brand you are referring to for us to investigate and resolve this asap.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. Please let us know which Brand you are referring to for us to investigate and resolve this asap.