Bad Card Replacement policies

When I went to the store I was told that there was a block on my account due to the new card roll-out project that was running. I was told that I had to request a new card to get my account activated again.<br> For this I need to provide a valid identification. I had lost my drivers license, so I took my ID book as a form of Identification. My ID book is still on my ****en name. Since the Donna Claire account is in my married name, I took my Marriage certificate along. <br> <br> The Call Center Agent, Zacharia, told me that he cannot assist me since the surname on my ID &amp